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Refund & Cancellation Policy

Effective Date: September 12, 2026 • legal cancellation conditions

Sections

1. General Cancellation Policy

At gohospital360, we coordinate bookings through various third-party suppliers (airlines, hotel chains, consolidators). All cancellations and modifications are subject to the respective supplier's specific terms and conditions.

By submitting a cancellation request through our B2B or B2C portal, you authorize us to process the request on your behalf with the third-party suppliers.

2. Flight Ticket Cancellations

Low-Cost Carriers (LCCs): Most LCC (budget) flights are completely non-refundable and non-changeable once issued.

GDS (Full Service Carriers): Cancellations are subject to standard airline cancellation penalties, which depend on class of service and time of cancellation. No-Show charges apply if cancellation is requested within 24 hours of flight departure.

Cancellations must be requested at least 4 hours before the scheduled flight departure for domestic flights, and 24 hours before departure for international flights.

3. Visas, Attestation & GAMCA Services

Visa applications, medical center appointment bookings (GAMCA), and certificate attestation requests involve administrative payments directly to foreign embassies, government councils, and medical centers.

Once application files are submitted, documentation packages processed, or government portal fees paid, all embassy and facilitation fees are 100% non-refundable under all circumstances, even in the event of visa rejection or processing delays.

4. Refund Processing Timelines

Once a cancellation request is approved and the supplier returns the funds to gohospital360, refunds will be credited:

B2B Agents: Credited directly into your agent wallet within 3 to 5 business days from supplier settlement.

Direct Clients (B2C): Refunded to the original bank account or payment gateway card within 7 to 15 business days from supplier settlement.

5. Facilitation Service Charges

In addition to the cancellation fees imposed by airlines, hotels, or service providers, gohospital360 reserves the right to charge a standard portal facilitation fee:

- Domestic Flight Cancellations: ₹250 per passenger.
- International Flight Cancellations: ₹500 per passenger.
- Hotel & Package Cancellations: 5% of the total booking value.

6. Support & Policy Inquiries

To request a cancellation or trace your refund status, please submit a service request via your dashboard or contact:

gohospital360 Helpdesk:
meenambakam airport near chennai tamilnadu 600001
+91 1234567890
support@gohospital360.com

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